Refund Policy

The short version

If a paid plan does not work for you, ask for a refund within 7 days of buying it. We reply within 24 to 48 hours.

When you are refunded

• Your request reaches us within 7 days of your first purchase • The service did not work as described, even after our support team tried to help • You have not used the plan extensively

When a refund is not possible

• More than 7 days have passed since the purchase • You changed your mind after using the plan for a long time • The problem comes from your own internet connection or an unsupported device • You were already refunded for an earlier plan

How to ask

Test before you pay

The easiest way to avoid a refund is the free 24-hour trial: check the picture, your channels and your devices first. No card is needed.

Changes

We may update this policy. The version on this page, with the date at the top, is the one that applies.