Talk to a real person
Message us on WhatsApp for the fastest answer, or write an email if it can wait. Someone is on shift around the clock.
WhatsApp replies usually arrive within 15 minutes; emails within 24 hours.
Before you message us
What should I put in my first message?
Your device (for example Fire TV Stick or Samsung TV), the app you use and what is going wrong. A photo of the error on screen saves a lot of back and forth.
How quickly will someone answer?
On WhatsApp, usually within 15 minutes at any hour, weekends and holidays included. Emails are answered within 24 hours.
Can you help me install the app?
Yes. Tell us which device you have and we send the steps for it, then stay in the chat until the channels load.
Which languages do you answer in?
English, French, German, Spanish, Portuguese, Italian, Dutch, Swedish, Norwegian, Danish and Finnish.
How do I ask for a refund?
Message us within 7 days of buying with your order details. The conditions are on our refund policy page.